PlayHQ Support
PlayHQ Update 2023
New Zealand Cricket (NZC) will be rolling out improvements to the PlayHQ platform for the coming 23-24 season. The improvements are based on significant feedback from the cricket community across Aotearoa, including clubs, schools and District Associations in the Northern Districts region.
NZC’s robust review of PlayHQ performance (including third-party advice) in the 22-23 season revealed fundamental issues which caused significant frustrations for users. The third-party review highlighted a need for increased technical stability of the platform to be able to sync scores, as well as the general user experience of e-scoring and assessing readiness for the 2023-24 season. They made a number of recommendations which are being actioned and recommended that NZC remain with PlayHQ.
NZC have committed to improving the PlayHQ functionality and user experience and have committed to it as their number one business priority. There are some key things that our cricket community can expect this season:
1. Platform Developments/Training
2. Resourcing
3. Communications
PlayHQ has a regular cycle for introducing new features and enhancements. Based on feedback from user, NZC are focused on getting the following functionality on the platform before the start of the new season:
- Addition of ball-by-ball scoring details
- Making scoring on a second device effective
- Ensuring all external scoreboard integrations are in place
- Strengthening the stability of match synching and finalisation in the scoring portal
Extensive work has also been undertaken to further enhance the training materials and ensure there are opportunities for all relevant users to access this and any support they require. Improved resources and training sessions will be provided starting with numerous national virtual training sessions which you can register for here: https://play.nzc.nz/playhq-training-sessions
In addition to this Northern Districts Cricket Association will be delivering two different in-person PlayHQ training sessions.
Club Starter sessions will cover:
- Setting up a team
- Setting up a registration form
- Entering teams into grades
- Managing merchandise sales
If you are on any junior or senior cricket club committee or hold cricket coordinator positions within schools then the Club Starter session will be a great refresher for the upcoming season and will help you stay up to date with new features of PlayHQ.
In Western Bay of Plenty we have one in-person club starter session coming up next week: Tuesday 15 August – Tauranga Girls College, Tauranga at 7.00pm Please bring a device (tablet/laptop) with you to the session.
Game Day sessions will cover:
- Entering team line-ups
- Setting up the game to score
- Second scoring device
- Troubleshooting on game day
These sessions are ideal for all parents of junior cricketers, coaches, managers scorers, and captains of teams through all grades. Attending this session may further your understanding of how to access your own or your child's games and draws easily as well as how to enter and edit game scores after a match is completed.
The local Game Day session planned for in-person delivery will be on Tuesday 17 October – Bay Oval, Mt Maunganui at 7.00pm. Please bring a device (tablet/laptop) with you to the session.
For either in-person training session, please register via this link: ND PlayHQ Training Sessions
Club/School 1:1 training sessions are available to all clubs and schools. Training will be provided by a ND staff member. Please book a 1:1 session here: ND PlayHQ 1:1 Training Sessions
We know and appreciate that there were many PlayHQ frustrations last season. Thanks to all those who provided feedback via our end of season surveys. Your time has contributed to many of the improvements NZC and PlayHQ have made. Now it's our time to do the mahi, continue our learning, and be ready for the cricket season ahead!
PlayHQ Support Materials
Electronic Scoring on PlayHQ
To access the electronic scoring application, navigate to https://nzc.score.playhq.com using a compatible electronic scoring device and web browser, enter your PlayHQ account credentials, and then select 'Log In'.
You must have electronic scoring access enabled by your club or school in order to electronically score a cricket game on PlayHQ. Please contact your Club Adminstrator or School Sports/Cricket contact if you require this access.
Resources
Head to this New Zealand Cricket website to find written and video e-scoring support materials to help you get started e-scoring on PlayHQ. You can also click on the image to left to see a full written electronic scoring guide.
https://play.nzc.nz/playhq-scoring
Troubleshooting
All support requests or enhancement recommendations can be submitted through the NZC Zendesk. This is monitored by NZC staff and members of the PlayHQ support team: https://newzealandcricket.zendesk.com/hc/en-us/requests/new
Screenshots of your issue are often helpful.
WBOPCA is also happy to provide one-on-one, small group, or large group tutorial or training sessions on PlayHQ. Reach out if this is something you would like to arrange - wbopca@gmail.com
Team Management on PlayHQ
Team Captain's, Coaches and Managers can have management rights enabled by their Club or School Adminstrators and this allows them to enter their team lineup ahead of a game, edit the game result or make scorecard adjustments using an area of PlayHQ called My Teams.
Having a team lineup entered prior to a match makes electronic scoring easier on game day.
In WBOPCA junior grades, if matches are not electronically scored then team Coaches and Managers can use their management access to enter the score after the game.
It is necessary to be registered to your Club or School as a Coach or Manager to have management access enabled.
Click on the image to the right so to see how to login to My Teams, check if you have management access enabled, and how to use the functions within this.